Integrations › GorillaDesk
Every job checked out in GorillaDesk becomes a review request.
Paste one API key and you're done. When a tech checks out of a job, or a job moves to a Completed status, Zurvia asks that customer for a Google review.
What you need
A GorillaDesk API key from Settings › Add-ons › API.
How to connect
- In GorillaDesk, open Settings › Add-ons › API.
- Click Generate API key and copy it.
- In Zurvia, open CRM Connect › GorillaDesk, paste the key and click Connect. The key lets Zurvia read jobs and customers; it never changes anything in GorillaDesk.
What triggers a request
Every job your techs check out, or that's moved to a Completed status.
Zurvia checks every 10 minutes. Only jobs finished after you connect count, each one once.
Texts go to the customer's Mobile or Cell number; otherwise their first number, otherwise email.
Recurring customers are asked again only after your "don't ask again" window.
Every request follows your location's rules: business hours, one reminder at most, the "don't ask again" window for repeat customers, and texting only once your number is approved (emails go out in the meantime).