Integrations › Briostack

Every completed appointment in Briostack becomes a review request.

Connect Briostack with an API key and every appointment your techs complete turns into a Google review request, texted from your own local number. Briostack tells Zurvia the moment it happens.

Connect Briostack $29 a month per location

What you need

Your Briostack instance name and an API key (My Account › API keys; an admin can create one). The free API tier comes with every Briostack subscription.

How to connect

In Briostack, open My Account › API keys and create a key. Copy it.
In Zurvia, open CRM Connect › Briostack, enter your instance name (the first part of yourcompany.briostack.io) and the key, and click Connect.
Zurvia sets up one Briostack webhook so completed appointments reach it instantly, and never changes anything in Briostack.

What triggers a request

An appointment marked Completed (or Resolved).

Briostack calls Zurvia the moment it happens; Zurvia also checks once a day. Each appointment is asked once.

Texts go to the customer's primary phone unless texts are turned off for it in Briostack, then the secondary phone, otherwise email.

Repeat customers are asked again only after your "don't ask again" window.

Every request follows your location's rules: business hours, one reminder at most, the "don't ask again" window for repeat customers, and texting only once your number is approved (emails go out in the meantime).

What Zurvia reads

Read-only, and only what it needs.

Appointments: which ones are completed, and when. That's when customers get asked.

Customers: name, phone numbers (and whether texts are allowed), email. That's who gets asked.

Never written: Zurvia doesn't create, change or delete anything in Briostack.

Briostack questions

What people ask before connecting.

Does this use up my API requests?

Barely. Briostack's free tier allows 350 requests a month; Zurvia uses about one per completed appointment plus a daily check, so it covers roughly 300 completed appointments a month. Bigger companies can ask Briostack for the Basic tier.

Which phone number gets the text?

The customer's primary phone, unless texts are turned off for it in Briostack. Then the secondary phone. If neither can be texted, they get an email.

Will weekly or monthly customers be asked every time?

No. Repeat customers wait out your "don't ask again" window (90 days by default), and anyone who already left a Google review is never asked again.