Integrations › FieldRoutes
Every completed appointment in FieldRoutes becomes a review request.
Enter the API key and token FieldRoutes support issues for your office, and every appointment marked Completed turns into a Google review request within about an hour.
What you need
An authentication key and token from support@fieldroutes.com (issued per office).
How to connect
- Email support@fieldroutes.com from the address on your FieldRoutes account and ask for API access: an authentication key and token with read access to appointments and customers. Keys are issued per office and usually arrive in 1 to 3 business days.
- In Zurvia, open CRM Connect › FieldRoutes, enter your web address (the part before .fieldroutes.com), the key and the token, then click Connect.
- Several offices? Each office needs its own key. Add a location in Zurvia for each one.
What triggers a request
Every appointment marked Completed, in the office or the tech's app.
Zurvia checks once an hour between 7 AM and 8 PM your time, within FieldRoutes' free API limit, so a completed appointment is picked up within about an hour.
Only appointments completed after you connect count, each one once.
Texts go to the customer's main phone, then the second. Anyone who replied STOP to FieldRoutes' own texts is emailed instead.
Recurring customers are asked again only after your "don't ask again" window.
Every request follows your location's rules: business hours, one reminder at most, the "don't ask again" window for repeat customers, and texting only once your number is approved (emails go out in the meantime).