A person answers. Usually the same day.
Zurvia is run by a small team in Florida. Write to us about anything: a connection that won't link, a texting registration that's taking too long, a question before you sign up, or a connector we don't have yet.
We got it.
Reference . A copy is on its way to your inbox, and a real person will answer by email, usually within a business day.
Already a customer? Open my.zurvia.com and click Support in the left-hand menu: your message arrives with your account details attached, so there's less back and forth.
My texting registration is pending. What now?
Carrier approval (10DLC) usually takes 3 to 10 business days. Emails go out in the meantime, so requests aren't lost. The most common rejection is a legal business name that doesn't match the IRS EIN letter exactly; if yours is rejected, we'll tell you why and resubmit.
A connection shows an error.
Open CRM Connect in Zurvia. The card says what went wrong in plain words and usually has a Retry button. If you disconnected Zurvia inside the other software, connect again from the card. Still stuck? Send us the business name through the form and we'll look at the logs.
Can I pause requests for a while?
Yes. Settings › Sending rules has a pause switch per location. While paused, nothing goes out and jobs finished in the meantime are not asked later; unpause and the next finished job gets a request as usual.
I want to change how the message looks.
The first ask is deliberately plain: your business name, a thank-you and the link. Under Profiles you set the logo and button color for the email version. If you add a second profile, the wording of that follow-up text and email is editable under Settings › Sending rules.
How do I delete my account?
Settings › Business › Delete this business. Billing stops that day. We keep the data for 30 days in case you change your mind, then it's gone.
Something else?
Use the form. Our Terms and Privacy Policy cover the formal side.