Log in Create an account

Terms of Service

Last updated: October 14, 2026

These Terms of Service ("Terms") are an agreement between you and 36PIXELS LLC ("Zurvia", "we", "us") for the use of Zurvia, including the app at my.zurvia.com and the text messages and emails Zurvia sends for you. If you use Zurvia for a business, you agree on that business's behalf and confirm you're authorized to do so. If you don't agree, don't use Zurvia.

1. The service

Zurvia sends your customers review requests by text and email after a job, using information from your software, our API, uploads or manual entry. It tracks your Google reviews, forwards customer replies to you, and can register your business with the phone carriers for texting.

2. Accounts

  • Give accurate information and keep it up to date.
  • You're responsible for activity under your account. Everyone you invite has full access, including billing.
  • Each email address can belong to one Zurvia account.

3. Plans and billing

  • Zurvia costs $29 per month per location, plus 3ยข per text message sent (longer messages can count as more than one text). Email requests have no per-message charge. There is no free trial.
  • The monthly location fee is charged in advance; text charges are billed at the end of each month. Payments are processed by Stripe. Prices don't include taxes, which are added where required.
  • Adding a location adds its monthly fee, prorated for the rest of the billing period.
  • If a payment fails, we may pause sending until it's resolved.
  • You can cancel at any time from the Billing page. Cancellation takes effect at the end of the current billing period. Fees already paid are not refunded, except where required by law.
  • We may change prices with at least 30 days' notice by email.
  • Businesses set up and billed by 36 Pixels under a separate agreement are billed under that agreement instead.

4. Your responsibilities for messages

  • Only send review requests to people who have done business with you and whom you're allowed to contact. You are responsible for obtaining and keeping any consent required by law, including the Telephone Consumer Protection Act, CAN-SPAM, and carrier and CTIA rules.
  • Don't upload purchased, rented or scraped contact lists.
  • Opt-outs are processed automatically (STOP replies and unsubscribe links). Don't try to contact people who opted out through Zurvia.
  • You're responsible for the wording you choose for your messages.

5. Review platform rules

  • Don't offer customers anything in exchange for a review, don't write or buy fake reviews, and don't ask only customers you expect to leave positive reviews.
  • Follow the rules of the review sites you use, including Google's. Yelp discourages businesses from asking for reviews; using Zurvia's optional Yelp follow-up is your choice.

6. Texting registration

You authorize us to register your business with The Campaign Registry and the phone carriers and to obtain a phone number for your messages, using the information you provide. The carriers decide whether to approve a registration, and approval isn't guaranteed. Carriers may filter or delay messages, and we aren't responsible for their decisions.

7. Connected services

When you connect other software (for example GorillaDesk) or your Google Business Profile, you authorize us to read the information needed to provide Zurvia, as described in our Privacy Policy. Those services remain subject to their own terms.

8. Acceptable use

Don't use Zurvia to send spam or unlawful, harassing or misleading messages; to break the law or others' rights; or to interfere with, overload, copy, reverse engineer or resell the service.

9. Your data

You own the information you put into Zurvia, including your customers' information. You give us permission to use it to provide, secure and support the service for you, as described in our Privacy Policy. We handle your customers' information on your behalf and following your instructions.

10. Changes and availability

We may add, change or remove features. We work to keep Zurvia available, but we don't guarantee it will be uninterrupted or error-free.

11. Suspension and termination

We may suspend or close an account that breaks these Terms, doesn't pay, or creates legal or carrier risk (for example, repeated spam complaints). When an account closes, sending stops and its data is deleted as described in our Privacy Policy.

12. Disclaimers

Zurvia is provided "as is". We don't promise any particular number of reviews, ratings or results, or that every message will be delivered.

13. Limitation of liability

To the extent allowed by law, we aren't liable for indirect, incidental, special or consequential damages, or for lost profits or data. Our total liability for any claim relating to Zurvia is limited to the amount you paid us in the 3 months before the claim.

14. Indemnity

You agree to defend and indemnify Zurvia against claims arising from the messages you send through Zurvia, the information you provide, or your breach of these Terms or the law.

15. Governing law

These Terms are governed by the laws of the State of Nevada, and disputes will be resolved in the state or federal courts located in Clark County, Nevada.

16. Changes to these Terms

We may update these Terms. We'll post the new version here with a new date and tell you by email about significant changes. Continuing to use Zurvia after a change means you accept it.

Text message program

Businesses use Zurvia to send their own customers review requests by text after a service. Message frequency: up to 2 messages per service. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy.

Contact

36PIXELS LLC (Zurvia), support@zurvia.com.